Refunds Policy

Return & Refund Policy

Order Cancellation

You may request to cancel your order by contacting us at service@flexpire.com, provided that the order has not yet entered processing.

Once an order has been shipped, it can no longer be stopped or canceled during transit. If this happens, you will need to submit a return request after the package has been delivered.

If you decide not to proceed with your purchase, we strongly recommend submitting a cancellation request as early as possible.

1. Return & Exchange Eligibility

We offer returns and exchanges under the conditions outlined below:

If the product has a quality issue, you may request a return or exchange within 30 days of receiving the item.
Before sending any item back, please contact us via email at service@flexpire.com, to obtain approval.

Returned items must be unused, in brand-new condition, and include all original packaging, accessories, and tags.

This policy applies only to purchases made directly through Flexpire’s official online stores.
If the product was purchased from a third-party seller, different return policies may apply.
Return eligibility may also vary by country due to local consumer protection laws.

Exceptions

Returns or exchanges will not be accepted for:

Personalized or custom-made products
Items clearly marked as non-returnable at the time of purchase

2. Return & Exchange Procedure

To request a return or exchange, please follow these steps:

Within 30 days of delivery, email your order number and request details to support@flexpire.com.
Include clear photos of the product and a brief explanation of the reason for return or exchange.
After your request is reviewed and approved, we will provide the return shipping address.
Place the order number, your full name, and the return reason inside the package before shipping it back.

Once we receive and inspect the returned item, the return or exchange will be processed within 1–5 business days, and we will notify you by email.

Important Notes

If the return is due to personal preference (such as changing your mind), return shipping costs are the responsibility of the customer. Fees vary depending on the shipping provider used.
If the return is caused by an error on our part (damaged, defective, or incorrect item), Flexpire will cover the return shipping cost.
Returns sent without prior authorization will not be accepted.
If customs duties are incurred when a product is returned, the customer shall bear the cost.

3. Refunds

After we receive and inspect your returned item, we will inform you whether your refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days.
Please note that additional processing time may be required by your bank or card issuer.

Return Address:
6650 Rivers Ave, Suite 100
Charleston, South Carolina 29406
United States （This address is for returns only, not an office address.）

Additional Information

Shipping and handling fees are generally non-refundable unless the return is due to a mistake made by Flexpire.