Shipping Protection

Shipping Protection is optional and is added as a separate item in your order only when you select it.

If an item is lost or damaged during shipping, contact our support team with your order number. After reviewing and confirming the issue, we will arrange a replacement or refund for the affected item. Requests are handled by our support team, not automatically.

To request a refund of the Shipping Protection fee, contact our support team with your order number. The Shipping Protection item can be refunded separately or included in a full-order refund.